£5 flat rate shipping · Free over £40

Shipping to GB & DE (FR Coming Soon)
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Shop popular items:

150ml aluminum tin of Tuffenup's Hard Grit rock climbing cream for removing rope grime sitting on a rock.
HARD GRIT

Shipping policy

Thank you for shopping with Túffenup Skincare. We are committed to delivering your order quickly, securely, and transparently. All orders are shipped domestically from within their respective regions to ensure fast delivery with zero import fees or customs delays.

1. Order Processing & Handling

We work fast to get your thrashed skin sorted. Our handling rules are simple:

  • Order Cutoff Time: 2:00 PM GMT (United Kingdom) / 2:00 PM CET (Germany/Europe).
  • Handling Time: 0 – 1 business day (Monday to Friday). Orders placed before the cutoff time are typically dispatched the same day.
  • Weekend Orders: Orders placed after 2:00 PM on Friday or over the weekend will begin processing the following business day.

2. Shipping Rates & Delivery Estimates

Once dispatched, your delivery times and costs depend on your location:

United Kingdom (Domestic Delivery)

  • Transit Time: 2 – 5 business days (Monday to Friday) via standard courier services.
  • Standard Shipping Fee: £5.00 for orders under £40.00.
  • Free Shipping Threshold: Free delivery is automatically applied to all orders of £40.00 and above.

Germany (Domestic Delivery)

  • Transit Time: 2 – 4 business days (Monday to Friday) via standard local courier services.
  • Standard Shipping Fee: €5.00 for orders under €40.00.
  • Free Shipping Threshold: Free delivery is automatically applied to all orders of €40.00 and above.

Please note: Delivery times are estimates provided by our partner carriers. Deliveries may occasionally be impacted by local bank holidays or peak seasonal volumes (such as Black Friday and Christmas).

3. Tracking Your Order

You won't be left guessing. A secure tracking link will be automatically generated and emailed to you as soon as your parcel leaves our logistics hub, allowing you to monitor its progress in real-time.

4. Delivery Accuracy & Missing Packages

Please double-check your shipping address before finalizing your purchase. Túffenup Skincare cannot be held responsible for delayed or undelivered packages resulting from incorrect address entries. If a parcel must be reshipped due to an error on your form, additional courier fees may apply.

If your tracking information marks your package as "delivered" but you cannot locate it, please contact our support team at support@tuffenupskincare.com within 7 days. We will immediately open an official investigation with the carrier to track it down for you.

5. Regional Fulfillment & Logistics Hubs

To ensure rapid delivery times, your products are dispatched directly from our regional 3PL networks:

UK Distribution Hub:
Túffenup c/o Fulfillment Box, Unit 1, Port One Logistics Park, Blackacre Road, Great Blakenham, IP6 0FL, United Kingdom

EU Distribution Hub:
Túffenup c/o Fulfillment-Box GmbH, Walter-Geerdes-Str. 14, 28307 Bremen, Germany

Corporate Legal Entity Information:
Túffenup Skin Care is owned and operated by Aklima Pty Ltd.
Corporate HQ: Suite 17, 89-97 Jones Street, Ultimo, NSW 2007, Australia
Company Registrations: ACN: 639 092 756 | ABN: 19 639 092 756
Tax Registrations: VAT (UK): 507 7735 72